1. Object
    These General Conditions of Sale (GSC) regulate all commercial transactions between Futi Prime (hereinafter, “we”) and any individual or entity that makes a purchase through our website. www.futiprime.com. Al realizar un pedido, el cliente acepta de forma incondicional estos Términos y Condiciones Generales.
  2. Products
    The products available for sale are those shown on our site [www.futiprime.com], while supplies last. Each item has a description provided by Futi Prime. The images of the products are merely illustrative and have no contractual value.
  3. Price
    Product prices are indicated in Mexican Pesos (Mxm) and include all applicable taxes (TTC), but not shipping costs. Futi Prime reserves the right to modify its prices at any time, although products will be invoiced according to the prices in force at the time of placing the order.
  4. Order
    Customer can place an order directly on our website [www.futiprime.com]. By placing an order, the customer accepts the prices and product descriptions. After validation of the order, the customer will receive a confirmation email with a summary of the items purchased. Futi Prime reserves the right to cancel or reject any order from a customer with whom there has been a dispute regarding payments for previous orders.
  5. Product Customization
    The products offered by Futi Prime are customized according to the specifications provided by the client. The customer is responsible for ensuring that personalization information (such as text, color, size, etc.) is correct. No modifications can be made to an order once it has been validated.
  6. Payment Conditions
    Payment must be made immediately upon placing the order. Payments can be made by credit card or any other method available on the site. All online payments are secure and Futi Prime does not store banking information.
  7. Delivery
    Futi Prime ships worldwide. Delivery times are usually 2 to 3 weeks, although they may vary depending on the destination and season. Futi Prime does not assume responsibility in case of loss or damage to the package by the carrier or customs. Any customs duties or taxes are the customer's responsibility and must be paid upon delivery.
  8. Return policy
    Due to the personalized nature of the products, returns, exchanges or refunds are not accepted once the order has been validated, except in cases of proven manufacturing defect. The customer must verify the conformity of the order upon receipt and notify any error or defect within 48 hours of receipt.
  9. Waranty
    Products purchased in [www.futiprime.com] are covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with applicable legislation. If a product does not meet the stipulated conditions, it may be returned, exchanged or refunded as provided by law.
  10. Personal Data Protection
    The personal data collected by Futi Prime are necessary to manage orders and commercial relationships. Your processing is carried out in accordance with our privacy policy and the laws in force in Hong Kong.
  11. Responsability
    Futi Prime is not responsible for non-compliance with the contract due to force majeure, partial or total interruptions or strikes of postal services, means of transport and communications, floods, fires or any other event beyond its control.
  12. Applicable Law and Jurisdiction
    These General Terms and Conditions are subject to the laws in force in the Hong Kong Special Administrative Region. Any dispute relating to its interpretation or execution will be resolved by the competent courts of Hong Kong.
  13. Modifications to the General Conditions of Sale
    Futi Prime reserves the right to modify these General Terms and Conditions at any time. The new General Conditions of Sale will be applicable to all orders placed after their publication on the website.